Returns & Shipping Policy

Last updated: July 2026

1. Dispatch & Delivery

• Orders placed and paid before 4:00pm AEST are dispatched the same business day, subject to stock availability.
• We hold stock across dispatch centres in VIC, NSW, QLD, WA and SA. If your local centre is out of stock, we automatically dispatch from whichever centre has availability, at no extra cost to you.
• Free delivery applies to orders over $80. A flat delivery fee applies to smaller orders, shown at checkout.
• Every order includes automated tracking, so you can follow its progress from dispatch to delivery.
• Delivery timeframes vary by location, generally 1–5 business days for metro and regional areas within Australia.

See our Delivery Areas page for dispatch details by state, including Melbourne, Sydney, Brisbane, Perth and Adelaide.

2. Our 100% Satisfaction Guarantee

Every Envirotone Everlast Compatible compatible cartridge is manufactured under ISO 9001 and ISO 14001 certified systems and backed by our 100% satisfaction guarantee. If a cartridge doesn't perform to standard, we'll replace it: no restocking fee, no back-and-forth.

3. Returns

To arrange a return or replacement:

• Contact us within 30 days of delivery at rich@envirotone.com.au or 03 5930 8023, quoting your order number.
• Faulty or incorrectly supplied items will be replaced or refunded at no cost to you, including return shipping.
• Change-of-mind returns are accepted on unopened, resaleable stock within 30 days; the original delivery fee (if any) is non-refundable and return shipping is at the customer's cost.

Nothing in this policy limits any right or remedy you have under the Australian Consumer Law, which cannot be excluded.

4. Empty Cartridge Recycling

We offer free collection of empty, used cartridges to keep them out of landfill. Contact our team to arrange a collection, see our Recycling section on the homepage for details.

5. Cash for Cartridges

Unopened, original (non-compatible) cartridges may be eligible for cash payment through our separate service, Cash for Cartridges. Visit cashforcartridges.com.au for details.

6. Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging, and we'll arrange a replacement promptly.

7. Contact

Questions about delivery or returns can be directed to rich@envirotone.com.au or 03 5930 8023.